Before contacting your property manager, try these simple troubleshooting steps. If you're unsure about any repairs please submit a maintenance request for assistance.
Check these steps first. Set the timer switch to manual. Turn on the wall switch. Ensure mains power is switched on. Check if the fuse has tripped. If your oven still doesn't work after checking these items, contact your property manager.
Before calling for help. Test your appliance in a different power point to confirm it's not faulty. Check the fuse board for tripped or blown fuses. Never attempt to repair power points yourself. No electricity in your home? Check with neighbours first - it might be a street-wide power outage.
Simple checks. Confirm the power switch is on. Check the power box for tripped switches or blown fuses. Verify gas bottle has gas (if applicable). Ensure power/gas bills are up to date. Still no hot water? Submit a maintenance request through our website.
Quick fix. Replace the light bulb. Check the fuse box. If still faulty, please register maintenance request for professional repair
Maintain proper ventilation and report persistent moisture issues to prevent mould growth. Please register a maintenance request if you notice significant mould problems that cleaning cannot resolve.
Blocked drains & leaks. Submit a maintenance request immediately. Our contractors will assess the problem. Note: Blockages caused by foreign objects or grease may result in tenant charges. Burst pipes? Turn off water at the road meter. Run taps to drain remaining water. Contact us immediately.
Please report any maintenance or repair issues right away to prevent injury to you, your family, visitors, or damage to your rental property. Quick reporting helps us fix problems before they become bigger issues.
Simply use our online system for quick repairs or contact your Property Manager directly for urgent issues. We're here to keep your rental home safe and comfortable.
Regular mowing and weeding keeps your outdoor space looking great. Contact Summit if you're unsure about your garden responsibilities or need tree work done.
Check Your Tenancy Agreement: Your tenancy agreement clearly states who's responsible for garden maintenance - check the ground maintenance clause to see what applies to your rental.
Your landlord’s insurance policy does not protect your belongings. Under the Residential Tenancies Act, tenants are liable for any damage they, or their invited guests, cause intentionally or carelessly. Even if you are not named on the tenancy agreement, you should have the following:
If you need assistance or advice regarding insurance, go to tenancy.govt.nz.