During October, some of the Summit Property Management team headed to Auckland for The PMC, one of the premier training events on the New Zealand property management calendar. Held at the Pullman Hotel on 29 and 30 October, it brought together property managers, business owners, and industry experts for two days of learning, ideas, and networking.

A line-up worth the trip

The agenda covered a lot of ground, with international and local speakers talking about the things that matter most in our day-to-day work:

• Leadership and team culture, including sessions on mentoring people beyond the KPIs and building high-performing teams that last.
• Staying safe on the job, with practical awareness and de-escalation advice for inspections, viewings and difficult conversations.
• Looking after our mental wellbeing, with strategies for managing pressure so it sharpens us rather than burns us out.
• Tribunal preparation and dispute handling, with small, practical changes that make a big difference when a complaint or claim lands on the desk.
• Spotting financial stress early, and having supportive conversations before the rent stops.
• Technology and the future, including how AI and automation are changing property maintenance and the industry as a whole.
• Insurance, build-to-rent and the bigger housing picture, plus the latest from Tenancy Services.

More than the sessions

Just as valuable was the chance to catch up with prominent Kiwi property management business owners and experienced professionals from around the country, compare notes on what works best, and swap ideas.

What this means for our clients

We came home with some great takeaways, and our focus now is putting them to work so we can make your experience with Summit even better.

Thank you to the organisers and speakers for a fantastic event. If you’d like to see what was on offer, you can view the full agenda at thepmc.nz/agenda.